- Are your products with lining?
Yes, most of our products are with lining. Products with lining are designed to provide both comfort and durability.
- What is the price information?
Our prices vary according to products and collections. For the most up-to-date price information, you can visit our website and check the price of the product you want.
- How do you adhere to the principle of sustainability?
As Daphnia Delfion, we adopt sustainability as a basic principle. We use eco-friendly materials to produce our products, focus on reducing waste production, and create sustainable employment with local women's labor. For more details, you can visit our website and blog posts.
- Which materials do you use?
We use quality and sustainable materials to produce our products. We especially prefer 100% cotton, deadstock and paper yarns. You can find more information about the materials used on our product pages.
- How should I clean your products?
Our products can usually be hand-washed or washed in cold water on a delicate cycle. You can find detailed cleaning instructions on our product pages. If you need further assistance, you can contact our customer service.
- How can I place an order?
Ordering is quite simple! Visit our website, add the products you like to your cart and then follow the checkout steps. We will help you with a fast and secure shopping experience.
- How long is the shipping time?
Shipping time may vary depending on your location and the shipping method you choose. Generally, the average shipping time is 2-3 business days. You can check the detailed shipping information during the order.
- What is your return and exchange policy?
Customer satisfaction is important to us. If you have a problem with the product, we are happy to help you in line with our return and exchange policy. You can review our return and exchange policy on our website for details.
- Which payment methods do you accept?
We accept credit cards and other secure payment methods on our website. You can visit our website for more information about payment options.
- How do you determine the size of your products?
You can choose the size that fits your measurements using our size guide. The size chart and details are available on the product pages. Also, our customer service will help you choose the proper size—the products on our website range from S-M to M-L. We also have standard-size products.
- Do your products have custom design options?
We currently do not offer custom design services. However, there is a wide choice among our existing collections, and you can choose the one that suits you.
- How can I be informed about campaigns and discounts?
You can be informed about the latest campaigns and discounts by subscribing to our e-newsletter and following our social media accounts. You can also review discounted products by visiting our website regularly.
- Which regions do you ship to?
We currently ship to every province in Turkey and certain international destinations. You can check the shipping options and regions on our website.
- Can you give information about the sewing techniques your products are produced with?
We generally use traditional sewing techniques in our products, and each of them is carefully handcrafted. You can check the product descriptions for details.
- Can you provide information about whether your products have common problems such as pilling or fading?
Our products do not experience common problems such as pilling and fading. We aim to offer long-lasting and durable products by producing with quality materials and careful workmanship. You can review the product descriptions for details.
- What are the special care instructions for your products?
Our products can be handmade and delicate. We generally recommend hand washing using cold water and delicate detergent. You can check our website for detailed care instructions.
- In which seasons do you think your products are more suitable?
Our products are suitable for use in various seasons, and our collections include specially designed pieces for summer, spring, fall and winter.
- What is the return period for your products?
You can return or exchange your products within 14 (fourteen) days after you receive them. You can get detailed information by reviewing our return and exchange policy.
- What can you say about the durability of your products?
Our products are made of quality materials and are long-lasting and durable. You can use them for years with the proper care.
- Why did you adopt the principle of sustainability?
Sustainability is a reflection of our responsibility to our planet and our future. By adopting the principle of sustainability, we aim to conserve natural resources and reduce waste production.
- What are the pricing principles of your products?
The pricing of our products is determined based on the quality of materials used, workmanship, design and sustainability. The balance between quality and affordability is prioritized.
- Is the packaging of your products environmentally friendly?
Yes, our product packaging is made from environmentally friendly materials and is recyclable.
- How can I contact your customer service?
You can contact our customer service by filling out the contact form on our website or by writing to our support e-mail address. We will help you as soon as possible.
- Where can I buy your products?
You can only buy our products online via our website. You can view our current collections and order options on our website. Our products are also sold at the Shine Store in Istanbul.
- What is the origin of your products?
The origin of our products is generally Turkey during the design and production processes. You can find product-specific origin information on our website.
- Do the colors of your products match the photos?
Although the colors of our products are compatible with the photos, there may be slight tonal differences in colors depending on monitor settings.
- How can I return your products?
To return your products, you can follow the return instructions on our website and contact our customer service.
- Can you state that your products are vegan-friendly?
Yes, our products are vegan-friendly.
- How should your products be cared for?
You can find the care instructions for our products on our website. We usually recommend delicate washing in cold water and ironing on low heat.
- What kind of events are your products suitable for?
Our products can be used for a wide range of occasions, from everyday use to special events. More information about suitability can be found in the product details.
- Are there shipping costs for your products?
Shipping costs may vary depending on the geographical location of the order and pricing policies. However, shipping is free for purchases of 900 Turkish Liras (TL) or more. For more information about shipping rates, visit our website.
- How can I track your products?
You can track your order by logging in to our website and checking your order history. You can also track your order on the shipping company's website using your shipping tracking number.
- What are the materials of your products?
The materials of our products are usually specified in the product details. We use natural materials such as cotton, linen, and paper.
- Why did you adopt sustainable fashion principles?
Sustainable fashion is important to protect natural resources and support fair working conditions. We adopt these values and act with low-impact principles.
- How does the design process of your products work?
The design process of our products is a combination of traditional craftsmanship and modern design. We share details of our design process on our website.
- How can I check the stock status of your products?
You can find the stock status of our products on the product page of our website. You can add the products in stock to the cart and place an order.
- Which color options are available in your products?
Color options are indicated in the product details. We usually offer different color options and these are available on our website.
- How can I cancel my order?
You can follow the order cancellation procedures on our website and contact our customer service to cancel your order.
- What payment security measures are in place for your products?
We use SSL encryption technology for payment security. Your credit card details are processed securely.
- How can I submit my complaints about your products?
You can send us any complaints, issues or feedback about our products via the contact information on our website.
- How can I get information about the durability of your products?
Information about material and production quality can be found in the product details. You can also learn more about the durability of our products by reading customer reviews.
- How can I get more information about your products?
For more information about our products, you can visit our website, contact our customer service or follow our social media accounts.
- Is the packaging of your products recyclable?
Yes, the packaging of our products is recyclable and designed to contribute to the recycling process.
- Are all the materials used in your products natural?
All of the materials used in our products are obtained from natural and sustainable sources. You can find this information on our website.
- I accidentally received the wrong product in my order; what should I do?
If you have received the wrong product, you should contact our customer service and report the situation.
- How durable are the seams on your products?
The stitching on our products is made robustly with high-quality materials and designed to increase durability.
- What are deadstock yarns?
Deadstock yarns are yarns that have already been produced and not used. They are usually overproduced or overstocked.
- Why do you prefer deadstock yarns?
By choosing deadstock yarns, we aim to use resources more effectively, reduce our impact on the environment and contribute to sustainability.
- What are the environmental impacts of using deadstock yarns?
Using deadstock yarns helps conserve natural resources by requiring fewer natural resources than the production of new yarns.
- What are the advantages of deadstock yarns in terms of sustainability?
The use of deadstock yarns provides sustainability advantages such as waste reduction, energy saving and conservation of natural resources.
- Can you give information about the durability of products made with deadstock yarns?
Products made with deadstock yarns are generally long-lasting and durable, which helps to reduce the amount of waste.
- What is the connection between deadstock yarns and sustainability?
By producing with deadstock yarns, we support sustainability, promote the correct use of resources and contribute to preserving natural resources.
- Can you give information about the variety of products produced with deadstock yarns?
Products made with deadstock yarns can come in various colors and patterns, allowing us to offer a wider range of products.
- Do your products have a stretching margin?
Yes, most of our products have stretch, which gives the user a more comfortable experience.
- Do your products contain allergenic ingredients?
Our products are made from allergen-free materials, but it is useful to check the ingredients depending on your sensitivity.
BONUS:
STATEMENT OF RETURN POLICY
Dear Customer,
We would like to inform you about the product return process. You can return the products you want to return to us within a maximum of 14 (fourteen) days from the date the product was delivered to you, unused and with the labels intact.
The shipping fee for return shipments belongs to you.
For the return of the products, please send an e-mail to hi@daphniadelfion.com to request a return shipping code. Our customer service will provide you with the required shipping code and detailed instructions on the return process.
Please make sure that the products you want to return are not damaged. Returns of damaged products are not accepted. It is important that you act carefully during the return of the products.
If you have any questions or need additional information regarding the return of the product, please do not hesitate to contact our customer service. We will be happy to assist you.
Best Regards,
Daphnia Delfion Family